Care Quality Commission: REVIV achieves a GOOD rating
November 16, 2021
REVIV actively worked with the Care Quality Commission to recognise that we should be registered for IV therapy administration. In an unregulated industry this gives our patients the peace of mind that we are compliant with how health practices should be provided to patients and, in turn, patients can take reassurance they are in safe hands as we are regulated by an independent body.
Who are the Care Quality Commission?
They are the independent regulator of health and social care in England. The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
REVIV were inspected on September 4, 2021 and the CQC rated REVIV as good and published the following report.
This service is rated as Good.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at REVIV as part of our inspection programme.
The walk-in service offers a range of IV therapies to help improve patient’s well-being. REVIV provides an individualised approach to preventative medicine through nutritional solutions. Whilst also providing a range of diagnostic blood testing and genetic testing .
We did not speak directly to people who use the service during this inspection due to COVID -19. People attended for appointments and walk-in procedures only. Prior to the inspection we provided the service with details to allow patients to share their experiences directly with the CQC electronically, however we received no responses.
We saw the following good practice:
The service had an overarching global governance system in place to effectively manage significant incidents, safeguarding, human resources, education and quality for the service. For example, we saw evidence the registered manager had recently shared learning about incidents using the in-house reflective tool. Clinical staff came together to listen, discuss and share best practice from the provider’s other sites USA, Europe and South Africa.
The service developed a bespoke smartphone application which doubled as a workforce risk assessment tool. Staff inputted their daily symptoms of COVID -19 into the application and were linked directly to an in-house clinician for advice and support by a direct messenger. We were shown and told how this tool had been invaluable throughout the COVID -19 pandemic with the success of this being commissioned to other health care services.
The provider held ‘Time to talk’ life coaching sessions for all their staff during the pandemic. This was a 10-week programme presented by a professional clinician to help with coping and living well throughout the pandemic.
The service had a programme of continuous quality improvement through clinical and internal audits. These were used to monitor quality and to make improvements where needed, whilst providing regularly updated data sets for analysis.
During the first lockdown of the Covid-19 pandemic the provider launched a support line for their patients. This was a free service where patients could contact the team and speak directly to the registered practitioners for guidance and support in relation to their symptoms.
We saw the following outstanding features:
The provider held ‘Time to talk’ life coaching sessions for all their staff during the pandemic. This was a 10-week programme presented by a professional clinician phycologist where all staff explored psychology, psychiatry, nutrition, yoga and mindfulness to help cope with the pandemic.