When we refer to ‘we’ (or ‘our’ or ‘us’), that means REVIV Global Limited and all its wholly owned clinics. Our headquarters are in the United Kingdom but we have clinic partners in countries across the world.
Our wholly owned clinics and our franchised clinic partners provide elective IV (Intravenous) Vitamin Hydration therapies and vitamin booster injections.
Our approach to data protection is built around three key principles. They’re at the heart of everything we do relating to personal data.
Transparency: We take a human approach to how we process personal data by being open, honest and transparent.
Security: We champion industry leading approaches to securing the personal data entrusted to us.
Stewardship: We accept the responsibility that comes with processing personal data.
When you visit our clinics or request an appointment via our global website www.revivme.com, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit a clinic or request an appointment or information via our global website we ask you to provide personal data to us. For example, we ask for your contact information in order that we can get in touch to confirm your appointment and when attending your appointment we collect medical history information to ensure that you are eligible to benefit from a REVIV therapy.
Information we collect automatically: We collect some information about you automatically when you visit our website, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our website so that we can continue to provide the best experience possible (e.g., by personalising the content you see).
First and foremost, we use your personal data in order to safely provide you with REVIV therapies. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
To support you: This may include providing information to your doctor or a medical facility in the unfortunate event that you experience an adverse reaction to a REVIV therapy.
To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience.
To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
To analyse, aggregate and report: We may use the personal data we collect about you to produce aggregated and anonymised analytics and reports.
There are three lawful bases under which REVIV process the data that we collect from you;
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, where our data hosting provider’s servers are located. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data for further information, please contact us using the details set out in the Contact us section below.
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, maintenance of medical records). We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
We will only keep data for as long as necessary and will destroy/delete it when the data is no longer required.
Customers can correct the data that we hold by emailing the necessary changes to email@example.com.
If you need to make a complaint in relation to the handling of your customer data please refer to our customer complaints policy. Alternatively if you need to make a complaint directly to the ICO please access https://ico.org.uk/make-a-complaint/.
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to firstname.lastname@example.org.
You also have rights to:
If you’re not happy with how we are processing your personal data, please let us know by sending an email to email@example.com.. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice or the services provided by our clinics, please get in touch.
Our preferred method of communication is via email – this ensures that we can direct your request to the right clinic or department, in the right location, and in accordance with any regulatory time frames.
Our email is firstname.lastname@example.org.